Location

Blackshop Restaurant
595 Hespeler Road
Cambridge, ON
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Date & Time

April 24, 2019
11:30 AM – 1:30 PM

Cost

$35 members
$40 non members
cancellation policy

Finding customers is one of the biggest challenges facing entrepreneurs. But it’s not just finding them, it’s finding ways to keep them.

Successful organizations get it right because they take the time to design delight. It doesn’t just happen, it’s intentional and strategic. It’s all about the experience.

Customer experience involves many moving parts. Organizations want to drive customer success and at the same time fuel their organizational culture. Is your internal and external experience happening by default or by design.

Customer success, doesn’t only mean happy customers, it means excited employees and a vibrant thriving business!

In this session, Crystal will share her signature seven steps to creating the customer experience that gets everyone talking and customers staying. Create excellence. Learn the ONE non-negotiable to way to design dynamic environments and engineer epic customer experiences in 2019!

Let 2019 be the year you achieve ‍EXCEPTIONAL CUSTOMER SUCCESS, MAXIMUM PROFITABILITY & OUTSTANDING BUSINESS GROWTH!

Please Note that you must
pre-register for this event.

Crystal D’Cunha

Crystal D’Cunha

The Inside View

The Inside View’s Chief Experience Officer, Crystal D’Cunha, is passionate about sales and service! Over the years, her commitment to developing the careers of the people around her is due to her deep passion and drive to see others succeed in the Sales Industry.

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Cancellation Policy: Refunds or credits will only be issued if the reservation is cancelled 72 hours prior to the event. An administration fee of $10 will be charged for any refund or credit processed.

Blackshop Restaurant