Location

Cora’s Breakfast and Lunch
2455 Appleby Line
Burlington, ON
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Date & Time

November 16, 2017
9:00 – 11:00 am

Cost

$25 members
$30 non members
Rates go up November 10th
cancellation policy

It’s a common misconception that customer service (CS) and customer experience (CX) are one and the same. The difference between the two is very critical. In some business, the Experience is 100% the differentiator, and in may be your competitive advantage factor, aka your X-Factor! The scary thing is that 80% of ceos believe they deliver an outstanding experience, yet only 8% of their customers agree!

In this workshop, you will work as a group to analyze the difference between CS and CX in real life scenarios. You will leave with a solid understanding of how to use these skills in your day to day world.

Is your customer experience is happening by default or design?

In this hands-on workshop, group activities will give you the techniques to get ahead of the customers expectations and have the opportunity to amaze them with your CX brilliance!

You will leave with the know-how to interrupt the data and engineer innovative experiences for customers… that they didn’t even know they wanted!

You will learn how to “think differently,” and get under the surface of what customers ask for!

This is where you will learn to create the WOW moments and those enchanting experiences that customers long for!

This process allows participants to understand how they can create exceptional value for customers.

Please Note that you must
pre-register for this event.

Crystal D’Cunha

Crystal D’Cunha

Chief Experience Officer, The Inside View

Crystal is passionate about the people industry! Her commitment to developing the careers of leaders, sales and service professionals around her has come from her deep belief that “People love to buy, but hate to be sold”. Crystal’s Innovative, resourceful, and highly engaging techniques have earned her the title of “CX Genius” by industry colleagues. As a member of the Canadian Sales Professional Association, the Customer Experience Professional Association, and most recently a Certified International John Maxwell Training Coach and Leadership Professional, Crystal continues to surround herself with a circle on influence that raises the bar in the world of Professional Sales and Customer Experience.

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Cancellation Policy: Refunds or credits will only be issued if the reservation is cancelled 72 hours prior to the event. An administration fee of $10 will be charged for any refund or credit processed.

Cora's Breakfast and Lunch