Blackshop Restaurant
595 Hespeler Road
Cambridge, ON
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Date & Time

November 28, 2018
11:30 AM – 1:30 PM 


$35 members
$40 non members
cancellation policy

Learn how to WIN and KEEP customers in the 21st century! 80% of CEOs believe they deliver an outstanding customer experience, yet only 8% of their customers agree.

Only 1% of small to medium business’ have a formal Employee Experience (EX) and Customer Experience (CX) design strategy in place.

With Bill 148 now in full effect; it’s critical more than ever, that we instill certainty and confidence in our team, so they can provide an outstanding Customer Experience and MAXIMIZE Profitability!

You will learn:

  • A leaders responsibility in EX & CX Design
  • The 7 key steps to Experience Design
  • The importance of letting the customer define their journey
  • The critical role your team plays in customer service to ensure better experiences

Please Note that you must
pre-register for this event.

Crystal D’Cunha

Crystal D’Cunha

The Inside View’s Chief Experience Officer, Crystal D’Cunha, is passionate about sales and service! Over the years, her commitment to developing the careers of the people around her is due to her deep passion and drive to see others succeed in the Sales Industry.


Cancellation Policy: Refunds or credits will only be issued if the reservation is cancelled 72 hours prior to the event. An administration fee of $10 will be charged for any refund or credit processed.

Blackshop Restaurant